Claims Management Support
Bradley Risk provides independent claims management support that combines front-line administrative handling with strategic advocacy. From day-to-day claim intake and early incident positioning to large-loss advocacy and carrier accountability, we improve recoveries while feeding real-world claim intelligence back into your risk management protocols to prevent future losses.
Best for: Portfolio owners and asset managers seeking stronger claim advocacy, improved recovery outcomes, reduced operational burden on internal teams, and a closed-loop approach to risk prevention.
Claims Advocacy and Front-Line Risk Intelligence for Multifamily Portfolios
Bradley Risk provides independent claims management support designed to improve recovery outcomes, shorten claim cycles, and ensure carriers and adjusters are held accountable throughout the claims process. We operate as your dedicated claims advocate—focused on strategy, documentation discipline, and performance management rather than passive claim administration.
In addition to advocacy, we can assume the day-to-day administrative function of handling claims, incidents, and loss reporting across your portfolio. This front-line involvement allows us to manage issues proactively—often resolving or positioning them strategically before they escalate into major claim challenges.
Because we work continuously across multifamily portfolios nationwide, we bring a macro view of claim severity trends, carrier behavior patterns, and coverage interpretation into every engagement. At the same time, our direct involvement in daily incidents gives us asset-level visibility into what is actually happening on the ground. This dual perspective allows us to identify emerging risk patterns, intervene early, and feed real-world intelligence back into your broader risk management strategy.
Our approach is proactive, not reactive. We implement structured workflows that improve early claim positioning, strengthen documentation quality, and enforce consistent escalation protocols when claims stall or drift off course. By combining administrative claims handling with strategic oversight, we create a closed-loop system where claims data directly informs operational risk controls and protocol improvements—reducing the likelihood of similar incidents in the future.
Our objective is to transform claims from a cost center into a controlled, performance-managed process that protects both near-term recoveries and long-term loss performance—so risk management truly comes full circle.
Engagement Models
Administrative Claims Handling (Front-Line Support)
Assumption of the day-to-day administrative function for claims and incidents across your portfolio, including:
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Claim intake and loss reporting
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Incident triage and early positioning
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Carrier and adjuster coordination
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Documentation collection and submission
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Status tracking and follow-ups
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Early issue resolution before escalation
Best for organizations that want to offload operational burden while improving early-stage claim quality and positioning.
Light-Touch Claims Advisory
Behind-the-scenes guidance to your internal team and existing broker, including:
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Strategic review of individual claims
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Coverage positioning feedback
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Documentation quality assessment
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Settlement strategy input
Ideal for organizations that want independent validation and escalation support without outsourcing day-to-day claims handling.
Full Claims Oversight
End-to-end management of all property and liability claims across your portfolio, combining administrative handling with strategic oversight, including:
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Claim intake coordination
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Adjuster oversight and performance tracking
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Reserve monitoring and challenge
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Settlement strategy development
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Escalation and dispute management
Best for platforms seeking consistent claim governance, improved recovery discipline, and operational simplification.
Large Loss & Complex Claim Support
Targeted advocacy for catastrophic or high-value claims requiring enhanced negotiation strategy, forensic documentation, or legal coordination, including:
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Coverage dispute support
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Forensic damage documentation
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Expert coordination
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Litigation strategy alignment
Best for severe losses where financial impact and recovery outcomes are highly material.
Claims Process Design
Development of standardized claims workflows and governance frameworks, including:
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Claim reporting protocols
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Escalation and approval workflows
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Adjuster performance scorecards
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Reserve review cadence
Best for organizations seeking long-term claims process maturity and internal capability development.
Loss Trend & Root Cause Analysis
Project-based analysis of historical claims and incident data to identify systemic risk drivers and prioritize operational risk control initiatives, including:
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Claim severity and frequency trend analysis
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Root cause identification
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Carrier performance benchmarking
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Protocol improvement recommendations
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Risk mitigation roadmap development
Best for leadership teams seeking structural improvements to long-term loss performance.
WHAT THIS INCLUDES
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Administrative handling of day-to-day claims and incidents
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Claim intake workflow design
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Early incident triage and positioning
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Adjuster oversight and performance management
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Reserve monitoring and challenge
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Settlement strategy development
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Coverage dispute support
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Large-loss and catastrophic claim advocacy
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Forensic documentation coordination
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Claims performance dashboards
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Loss trend and root cause analysis
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Carrier accountability tracking
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Litigation coordination support
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Executive claims reporting
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Risk protocol improvement recommendations
COMMON TRIGGERS TO ENGAGE US
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Internal teams are overwhelmed by claim volume
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Day-to-day claim administration is draining operational capacity
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Claims linger unresolved for months or years
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Settlement offers feel unreasonably low
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Reserves appear inflated or inconsistent with loss severity
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Adjusters are unresponsive or frequently change
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Coverage positions shift without clear explanation
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Litigation costs escalate without recovery clarity
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Catastrophic losses lack a clear recovery strategy
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Loss trends are worsening without a clear root cause
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Leadership wants a closed-loop system tying claims to risk prevention
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Leadership wants an independent second opinion on a major claim